| Contract term and expiry | Ongoing agreement |
| Charges may vary | We may vary the Charges (including the amount, nature and structure of any of the charges) by notice to you at any time. The notice could take the form of a message on your bill and will specify the effective date of the variation. |
| Contract Expiry Details | Ongoing agreement which continues until you or we end it |
| Plan Name | Service | Unit Rate | Daily Supply Charges |
|---|---|---|---|
| Hot Water 2024 | Hot Water | $0.0187/L | $0.5896/day |
| Electricity 2024 | Electricity | $0.2017/kWh | $0.9667/day |
| Business 2024 | Electricity | $0.2144/kWh | $1.0474/day |
| Daily supply charge | A charge that applies for supplying the service to your premises for each day of the billing period, regardless of how much you use. |
| kWh | A 'kWh' stands for kilowatt hour and is the unit of measurement for your electricity usage charge |
| L | A 'L' stands for the gas required per Litre and is the unit of measurement for your bulk hot water usage charges. This is the amount Gas (MJ) used to heat up your water (L). |
| Cooling off period | You may cancel this agreement at any time. |
| Terms and conditions | Please see Terms and Conditions page for details. |
| Online Services | Under this Service Plan you will be automatically registered for our Online Services if you have not already registered. Under this Service Plan, you will receive communications (including bills) via email ('Online Communications'). |
| Direct Debit | Under this Service Plan, you'll need to have agreed to pay your bills in full by direct debit. |
| Eligibility | The offer set out in this Rates and Fees sheet is only available to customers in the relevant distribution area with the necessary metering system/configuration. |
| Additional fees | For information on additional charges that may apply contact maude@brandablebilling.com.au. |
| Dishonoured payment fee | A $15.00 fee may apply if your cheque payment through Australia Post is dishonoured or (cheque via Australia Post). |
| Late Payment Fee | A $15.00 late payment fee may apply if your payment is late. |
| Over the counter payment free | $2.00 for over the counter payments at Australia Post. |
| Payment processing fee | A 2.0% plus $1.00 fee may apply to bill payments made by VISA or Mastercard. |
| Distributor charges | You must pay us any charges that your distributor imposes on us in relation to the services performed by your distributor (or any other person) at your supply address. |
| Disconnection fee | A $50.00 fee may apply when your property is disconnected (including when you move). This fee is passed through from your distributor and may vary. Please visit your distributor's website to find out the current fee. |
| Reconnection fee | A $50.00 fee may apply when your property is reconnected (including when you move). This fee is passed through from your distributor and may vary. Please visit your distributor's website to find out the current fee. |
| Paper Bill Fee | $2.50 applies for each paper bill. |